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The 650-177 SMBAM SMB Account Manager exam is the exam associated with the SMB Account Manger job role. Candidates can prepare for this exam by taking the SMB Specialization track of courses. This exam tests a candidate’s knowledge to be able to articulate the value of the Cisco SMB Solution and understanding basic customer SMB business requirements. Topics covered include: discovering customer business requirements; identifying the capabilities and benefits of the Cisco SMB Solution; and, recommending appropriate post-sales service and support options.
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.
Describe the Cisco Smart Business Roadmap
Describe the characteristics and advantages of using Cisco Smart Business Roadmap
Describe the Cisco products and solutions for the Small Businesses Series
Describe the differences between Cisco for Small Business, Cisco for Small Business Pro and Cisco products
Describe the characteristics and selling features of Cisco products and solutions in the Small Businesses series
Describe the characteristics and selling features of IP Video Surveillance and Storage products and solutions in the Small Businesses series
Describe the Cisco products and solutions for the Small Businesses Pro Series
Describe the characteristics and selling features of Cisco products and solutions in the Small Businesses series
Describe the characteristics and selling features of the Cisco Smart Business Communication System v1.5
Describe the characteristics and selling features of the Cisco Smart Business Communication System v1.6
Describe the characteristics and selling features of the Cisco SA500 Series security appliance
Describe the characteristics and selling features of the Cisco Small Business Pro Service and Support
Describe the mainline Cisco products and solutions for the Small Businesses
Describe the characteristics and selling features of mainline Cisco products and solutions appropriate for use in Small Businesses
Describe the tools and resources for Small Business Account Managers
Describe the tools and resources available to Small Business Account Managers to improve sales and customer satisfaction
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