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The 642-241 UCCED Unified Contact Center Enterprise Design exam tests a candidate’s knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise solutions. Cisco Unified Contact Center Enterprise (Unified CCE) is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multi-channel contact management to contact center agents over an IP network.
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Nowexam 642-241 practice exams topics and study questions are composed by current and active Information Technology experts, who use their experience in preparing you for your future in IT.Share the latest 642-241 Study Guide and witness 642-241 test papers follows:1.In a Cisco Unified Contact Center Enterprise design, the customer requires that agents are able to make personal outbound calls  from  their Cisco  IP phone, but  they do not want  to allow  the agent to use their ACD  line for these calls. How would this requirement be addressed given the following: Agent ACD Line: 1000 (DN) Allow PSTN calling search space: Allows outbound calls to PSTN. Block PSTN calling search space: Blocks outbound calls to PSTN.
A.add second line on IP phone with DN 1000, but in different partition, allow PSTN calling search space
B.add second line on IP phone with DN 1000, but in same partition, block PSTN calling search space
C.add second line on IP phone with DN 2000, but in different partition, allow PSTN calling search space
D.add second line on IP phone with DN 2000, but in same partition, block PSTN calling search space
Correct:C 
2.Which of the following Cisco Unified Customer Voice Portal call-flow models does not require a Cisco IOS-based VoiceXML Gateway?
A.Standalone Self-Service
B.Cisco Unified Customer Voice Portal Call Control
C.Cisco Unified Customer Voice Portal Call Control with Queue and Collect
D.Cisco Unified Customer Voice Portal Call Control with Queue and Self-Service
E.Cisco Unified Contact Center Enterprise Network  Interface Controller-based Call Control with Cisco
Unified Customer Voice Portal Queue, Collect, and Self-Service
Correct:B 
3.Which  protocol  does  the  Cisco  Unified  ICM  use  to  interface  with  the  Cisco  Unified Communications Manager in the Cisco Unified Contact Center Enterprise solution?
A.AXL
B.SIP
C.H.323
D.JTAPI
E.SOAP
Correct:D 
4.When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP IVR to queue the call using a translation route to VRU, what label is sent to the routing client?
A.Cisco Unified Contact Center Enterprise Busy label
B.Cisco Unified IP IVR CTI port
C.Cisco Unified Communications Manager MTP
D.Cisco Unified Communications Manager CTI route point
Correct:D 
5.Which  of  the  following  configurations  are  supported  with  the  Cisco  Unified  Contact  Center Enterprise solution?
A.Cisco Agent Desktop with Communications Manager Attendant Console
B.Cisco Agent Desktop without Communications Manager Attendant Console
C.Cisco CTI Object Server Agent Desktop with Communications Manager Attendant Console
D.Cisco Siebel Driver/CRM Desktop with Communications Manager Attendant Console
Correct:B
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