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nowexam 70-272 practice exams topics and study questions are composed by current and active Information Technology experts, who use their experience in preparing you for your future in IT.Share the latest 70-272 Study Guide and witness 70-272 test papers follows:1.You are a desktop support technician for your company. A customer running Windows XP Home Edition  reports  that he  cannot  find  several of  the buttons  that usually appear on  the Standard Buttons  toolbar  in Microsoft  Internet Explorer. You need  to ensure  that  the customer can return the standard buttons to the Standard Buttons toolbar. What should you instruct the customer to do?
A.Click the Restore Defaults button on the Advanced tab in Internet Options in Control Panel.
B.Click the Reset Web Settings button on the Programs tab in Internet Options in Control Panel.
C.On the View menu in Internet Explorer, point to Toolbars and clear Lock the Toolbars.
D.On the View menu in Internet Explorer, point to Toolbars, select Customize, and click the Reset button
Correct:D 
2.You are a desktop support technician for your company. All client computers run Windows XP Professional. Users store files on drive D of their computers and back up files daily to a network file server. A user reports that he  is having trouble moving files from one folder to another. You discover  that  he  is  attempting  to move  files  from  a  child  folder  to  a  parent  folder. When  he double-clicks the parent folder to view its contents, the child folder appears instead. The only way
he can move the files is to open two instances of My Computer. You need to ensure that the user can open multiple folders from one instance of My Computer. What should you instruct the user to do?
A.Select the Simple File Sharing check box.
B.Select the Open each folder in its own window radio button.
C.Select the Launch folder windows in a separate process check box.
D.Select the Display simple folder view in Explorer’s Folders list check box.
Correct:B 
3.You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. A user  reports  that at  times his  taskbar  is not visible. No other users report any problems with their taskbar. You need to ensure that the taskbar is visible at all times on the user’s computer. What should you instruct the user to do?
A.Enable the taskbar lock feature
B.Remove the auto-hide feature for the taskbar.
C.Run the Accessibility Wizard from the Start menu.
D.Deselect the Hide inactive icons option for the taskbar.
Correct:B 
4.You are a desktop support technician for your company. A customer running Windows XP Home Edition  and Microsoft Outlook Express  reports  that he  cannot  compose  an  e-mail message  by using  the  Korean  character  set.  You  verify  that  the  computer  has  the  Korean  language  pack installed. However, he still cannot type Korean characters. You need to ensure that the customer can type Korean characters. What should you instruct the customer to do?
A.Reinstall the Korean language pack.
B.Download a Korean version of Outlook Express.
C.Select Auto Encoding from the View menu in Outlook Express.
D.In Regional Options in Control Panel, select the input locale that relates to the regional settings.
Correct:D 
5.You are a desktop support technician for your company. All client computers run Windows XP Professional  and  Microsoft  Office  XP.  A  user  reports  that  when  he  opens  a  Microsoft  Word document, Word does not display a toolbar that contains the Insert Comment button. You need to ensure that the appropriate toolbar is displayed when the user runs Word on his computer. What should you instruct the user to do?
A.Select Detect and Repair… from the Help menu.
B.Right-click one of the existing toolbars and select Reviewing from the context menu.
C.Copy a Normal.dot file from another computer to the My Documents folder on the user’s computer.
D.Open a document that was created by another user. Select Shared Workspace from the Tools menu.
Correct:B 
6.You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser. A user reports that she recently made several changes in Internet Explorer. Now, every Web site she visits displays Web page text in Times New Roman font. The user wants Internet Explorer to display text by using its default configuration. You need to ensure that Internet Explorer displays text on Web pages by using its default configuration. What should you instruct the user to do?
A.Click the Restore Defaults button on the Advanced tab in Internet Options in Control Panel.
B.Click the Reset Web Settings button on the Programs tab in Internet Options in Control Panel.
C.Clear the Ignore font styles specified on Web pages check box in Internet Options in Control Panel.
D.On the View menu in Internet Explorer, point to Encoding and select Unicode (UTF-8).
Correct:C 
7.You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Outlook Express. A user reports that he wants to import contacts from his home computer to Outlook Express on his work computer. The user states that he has a copy of the Windows address book file from his home computer that he has brought to the office. You need to ensure that the user can import the contacts from his home computer to Outlook Express on his work computer. What should you instruct the user to do?
A.Use the Import Wizard in Outlook Express.
B.Use the File and Settings Transfer Wizard.
C.Use the Synchronization option on the Start menu.
D.Use the Synchronize folder option on the Tools menu in Outlook Express.
Correct:A 
8.You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser. A user reports that her favorite Web sites are too difficult to locate. The user recently added several hundred sites to her Favorites list in Internet Explorer. You need to help the user arrange her Favorites list. What should you instruct the user to do?
A.Sort her Internet Explorer Favorites by name.
B.Select Show Related Links on the Tools menu in Internet Explorer to list her Favorites.
C.Synchronize the user’s current home page and make the file available when the user is working offline.
D.Export her Favorites  to a  file. Open  the  file  in a word processing application and save  the  file as an
HTML file. Import the file into her Internet Explorer Favorites.
Correct:A

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nowexam 70-271 practice exams topics and study questions are composed by current and active Information Technology experts, who use their experience in preparing you for your future in IT.Share the latest 70-271 Study Guide and witness 70-271 test papers follows:1.You are a desktop support  technician  for your company. A user  reports  that his Windows XP Professional  client  computer  cannot  connect  to  a  file  server  named  Server7.  The  user  is attempting  to  connect  to  Server7  by  using  its  name.  You  are  able  to  use  your Windows  XP Professional client computer to connect to Server7 by IP address, but not by name. You discover that Server7  is a UNIX-based server. Server7 runs file-sharing software so that client computers can  connect  to  it.  The  user’s  Windows  XP  Professional  client  computer  can  connect  to  all Windows-based  network  resources  by  name  and  by  IP  address.  Other  users  report  the  same problem connecting to Server7. You need to ensure that all computers can connect to Server7 by name. What should you do?
A.Configure each computer to use mnode for NetBIOS name resolution.
B.Configure the Hosts file on each computer so that it does not have an entry for Server7.
C.Ask an administrator to add Server7 to the database of the network DNS server.
D.Ask an administrator to add Server7 to the database of the network WINS server.
Correct:C 
2.You are a desktop support  technician  for your company. A user reports  that she  just  installed Windows XP Service Pack 2  (SP2) on her computer  that  runs Windows XP Home Edition. Since installing SP2, she cannot use her Web-based e-mail application. When she  logs on  to  the Web site, she can see her messages and the main Web page. However, when she attempts to open a message or create a new message,  the message windows do not open. The user could use  the
application before she installed SP2. What is the most likely cause of the problem?
A.The user exceeded her message quota for this e-mail application.
B.Windows Firewall prevents the e-mail application from working correctly.
C.The Microsoft Internet Explorer pop-up blocker prevents the windows from opening.
D.The Web site is down.
Correct:C 
3.You are a desktop support technician for your company. The company uses a VPN server that supports PPTP and L2TP. A user of a Windows XP Professional portable computer wants to use a VPN  to connect  to  the network over  the  Internet when she  travels. On  the user’s computer, you configure a network connection that establishes a VPN connection to the VPN server. You test the connection,  and  the  connection  is  established.  Several  weeks  later,  you  increase  security  by configuring  the VPN server  to support only certificate-based L2TP VPNs. The user  reports  that she is unable to establish a connection to the VPN server. All other users can connect to the VPN server successfully. You need to ensure that the user can always establish a VPN connection to
the VPN server. What should you do?
A.On  the  user’s  computer,  change  the  type  of VPN  to  L2TP VPN  on  the Networking  tab  of  the VPN connection.
B.On  the  user’s  computer,  select  the  Use  pre-shared  key  for  authentication  check  box  in  the  IPSec settings of the VPN connection.
C.Instruct the user to import a recent certificate revocation list (CRL) to her computer.
D.Ask an administrator to modify the firewall settings to allow L2TP connections.
Correct:A 
4.You are a desktop support  technician  for your company. A user  reports  that his Windows XP Professional client computer cannot connect  to a  file server named FS01. The user’s computer can connect to all other network resources by name. You are able to connect to FS01 from your computer by using its name. You are also able to ping FS01 by using its IP address from the user’s computer. However,  the user’s computer will not connect  to FS01 by name. You need  to ensure that the user’s computer can connect to FS01 by name. What should you do?
A.Configure the user’s computer to use the correct IP addresses of the DNS servers on the network.
B.Edit the Hosts file on the user’s computer and remove the entry for FS01.
C.Configure the user’s computer to use the correct IP address of the default gateway for its local subnet.
D.Use the route command to add a static route from the subnet that contains the user’s computer to the subnet that contains FS01.
Correct:B 
5.You are a desktop support technician for your company. Your company sells computers to home users. A customer  reports  that  she  cannot  view  a Web  site  after making  changes  to Microsoft Internet Explorer. When  she  attempts  to  access  the Web  site,  she  receives  the  following  error message. 
A.In Content Advisor, select the Users can see sites that have no rating check box
B.In Content Advisor, add the Web site to the approved Web sites.
C.Change the security settings to high.
D.Change the privacy settings to high.
Correct:B 
6.You  are  a  desktop  support  technician  for  your  company.  The  network  consists  of  an Active Directory domain. A user  reports  that  his Windows XP Professional  portable  computer  cannot connect to any network resources and cannot authenticate to the domain. The computer was able to  connect  yesterday.  No  other  users  are  reporting  a  problem  today.  The  computer’s  IP configuration  is shown  in  the exhibit.  (Click  the Exhibit button.) You verify  that  the computer  is physically  connected  to  the  network  and  that  it  can  ping  its  loopback  address  and  its  own  IP address. The computer can also ping all other IP addresses on the network, but it cannot connect to any network resources by name. An administrator informs you that the DNS and DHCP servers were moved  to  a different  subnet  last night. You need  to  ensure  that  the user’s  computer  can connect to network resources and authenticate to the domain. What should you do first?
A.Ask an administrator to repair the DHCP server.
B.Configure the user’s computer to obtain DNS server addresses automatically.
C.Instruct the user to run the ipconfig /renew command from a command prompt window.
D.Ask an administrator to authorize the DHCP server in Active Directory.
Correct:B